Returns & Refunds Policy

At Eazbuy, we want you to be completely satisfied with your groceries. If something isn't right, we are here to help.

Fresh Produce & Perishables

Due to the nature of fresh produce, dairy, and meat products, we ask that you inspect these items upon delivery. If you receive a damaged or spoiled item, please hand it back to the delivery driver immediately, or contact us within 2 hours of delivery for a full refund or replacement.

Non-Perishable Items

Packaged, non-perishable grocery items can be returned within 3 days of delivery, provided they are unopened, in their original packaging, and in resalable condition.

How to Request a Refund

1. Log into your account and go to "My Orders"
2. Select the order containing the item you wish to return
3. Click "Report an Issue" and follow the prompts
4. Alternatively, contact our support team directly via phone or email

Refunds are processed back to your original payment method within 3-5 business days.